home warranty coverage" "Home warranties are a more affordable way to protect the home on day to day issues, and to prevent catastrophic losses," she said. We asked what took so long for Torine and what the average service time was in New Jersey. "We aim to provide an easy claim experience and fast service delivery times to reduce hardship and inconvenience for our valued customers, but unfortunately service delivery time can often be dependent on weather, service provider schedule and other circumstances," she said. "Extended service times are not representative of our goals for excellent customer service. "So it a home warranty worth it?It depends. Before you buy, make sure you check out the company and carefully read what is and isn't covered. Back at Torino's home, the air conditioner was fixed and he was happy with the repair person. The next day, Torine received a customer satisfaction survey from HMS. "I thought it would be fun and I marked all 'very dissatisfied,' but I just became more angry," he said. Angry, yes, but at least he won't be hot and bothered anymore. Have you been Bamboozled?Reach Karin Price Mueller at .