He was very punctual, and I’d always knew when he was gonna be here. And he let me know when he was on his way. He was good. The second one, meanwhile, would never tell me when he was coming. The company would tell me he’d be there at a certain time and he’d come two hours late. I did let that technician know that I wasn’t happy with him not coming on time.
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It proved valuable, since the previous owner had not kept up maintenance for some years. The warranty paid for replacement of the frozen main water shutoff, fixing an unsteady toilet and fixing a leaky tub drain fixture. That said, the quality of some of the work was not great. The toilet was unsteady because the tile floor on which it sat was uneven. The "fix" made was replacement of the wax sealing ring, which made the toilet steady for a few months but was not really a permanent fix. I ultimately set the toilet in a bed of grout to get a lasting fix. The second issue I had with the quality was that the "fix" for the tub leak would have left me with a $7 plastic drain in place of the original Eljer chrome plated, solid brass, triplever pop up bath drain which would cost about $400 were it still available. Fortunately, I watched the plumber closely and stopped him when he uncased a reciprocating saw. Rather than go to the store to buy a replacement washer, he intended to simply destroy the fixture and put in a cheap plastic one which he already had in his truck. The servicepeople which the home warranty companies send out are the low bidders and they have little incentive to do what's best for the homeowner. The warranty company is really the client, not the homeowner.