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It's common for a company with that many complaints to receive an low rating from BBB, but BBB didn't rank the company. We asked why. A BBB spokeswoman said it was evaluating complaints "right now" to determine if there are any patterns that it should address to the company. The BBB complaints are not isolated. A quick Google search found hundreds of additional complaints, many with similarities to Torine's experience, many citing confusion over the company's name. We asked CCHS to investigate Torine's case. A few hours later, Torine got a call from the repair company, which said it had a long conversation with an HMS rep. The parts were in and an appointment was set for two days later. Torine said then heard from a CCHS senior claims manager, who said she would be handle everything. The manager also discussed the repair cost. The company would give a $325 "gesture discount," but it would still cost $1,000 to cover the repairs.

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Serviceman has been here twice. Still not fixed. On 7/19/18, I was informed I would have a call back with a resolution within 24 hours. They did not call. For the 4th time I was told this would be rushed. I have paid these people thousands of dollars over the past 5 years. I have paid my $100 to the repair guy to fix my dishwasher. It has been a month and a half, my dishwasher is still not working, these people do not work hard to resolve issues, do not call you back when they say they will, and clearly could care less about their customers. It's just a dishwasher. I'd hate to see how long they'd take if it was something serious like plumbing or an air conditioner. The claims department at HWA is a joke.