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Even HVAC technicians may forget to clean the drain during a regular service call, which means that it's up to you to check and clean the condensate pan and drain line before a problem develops. Cleaning the line will remove clogs and blockages and prevent algae and mold from growing. 1. Turn off the power to your HVAC system at the thermostat and at the breaker. 2. If you have an indoor air handler in your attic or utility closet, you'll need to find the condensate pan.

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If you have a handy family member, pay them to fix things that break. it will save you the service charge of $100 and for them to say “oh, you need this part, but it’s too expensive to fix, so too bad. you’re on your own. ”I recently encountered a problem with the A/C system over the weekend. I placed a call the the Sensible people Saturday evening and was told I would have to wait some time or a repairmen as it was 8pm on a Saturday evening, understandable. A very nice lady followed up with me Sunday morning and said she could schedule a tech for first thing Monday morning which I agreed to. A few hours later, I got a call from a repair man saying he was in the area and wanted to know if he could stop by to look at my system. He showed up a half hour later and fixed the problem, we needed a new thermostat. I got a call later that evening from the Sensible people again to make certain we were satisfied. This was pretty much a painless ordeal, something I am not used to considering I have dealt with several othershoddy companies in recent years. I am a new customer with them by my experience thus far has been excellent.